Policies
Appointment Policy
To ensure the best experience for all guests, we kindly ask that you arrive 10–15 minutes before your scheduled appointment time. Late arrivals may result in shortened service times or rescheduling.
Cancellation & No-Show Policy
We respectfully request at least 24 hours’ notice for cancellations or appointment changes. Late cancellations and no-show appointments may result in a cancellation fee up to 100% of the scheduled service.
Deposit Policy
Certain services may require a non-refundable deposit at the time of booking. Deposits will be applied toward your final balance.
Payment Policy
Payment is due at the time services are rendered unless otherwise stated. We accept major credit cards, debit cards, cash, and approved financing options.
Financing & Payment Plan Policy
Approved financing options may be available for qualifying services or treatment packages. Financing approval is subject to third-party lender requirements, eligibility verification, and credit approval. Payment plans must remain current to continue scheduled treatments.
Membership & Package Policy
Treatment packages and memberships are non-transferable and non-refundable unless required by law. Expiration dates may apply to promotional packages.
Health & Medical Disclosure
Please inform us of any medical conditions, allergies, pregnancy, recent surgeries, or medications prior to your service. For your safety, some treatments may not be suitable under certain conditions.
Results Disclaimer
Individual results may vary depending on body type, lifestyle, and consistency of treatments. Multiple sessions may be recommended for optimal results. No guaranteed results are implied.
Professional Conduct
We are committed to maintaining a safe, relaxing, and professional environment. Any inappropriate behavior, harassment, or disrespect toward staff or guests will result in immediate termination of services.
Liability Waiver
By receiving services at our spa, clients acknowledge and accept any potential risks associated with treatments and voluntarily release the spa, its owners, and staff from liability except where prohibited by law.
Personal Belongings
We are not responsible for lost, stolen, or damaged personal items. Please leave valuables at home whenever possible.
Refund Policy
All services are non-refundable once completed. Retail products may be exchanged within 7 days if unopened and unused.
Cell Phone & Noise Policy
To preserve a peaceful atmosphere, we kindly ask that phones remain on silent mode while inside the spa.
Minors
Clients under the age of 18 may require parental consent for certain treatments.
Photography & Social Media
Photography or video recording inside treatment areas is not permitted without management approval. Client privacy is always respected.
Privacy Policy
Client information is kept confidential and used solely for scheduling, communication, and treatment purposes. We do not sell or share personal information with unauthorized third parties.